Effective Date: August 10, 2026 | Google Merchant & Ad Platform Compliant
1. Overview & Acceptance
Welcome to DNH Foods. These Terms and Conditions govern your access to and purchase of products from our website (dnhfoods.com) and associated mobile applications.
By placing an order or using our services, you confirm that you are at least 18 years of age (or accessing under parental supervision) and agree to be bound by these Terms, our Privacy Policy, and applicable laws of India.
2. Product Quality & Pricing Transparency
- Quality Assurance: All dry fruits, nuts, seeds, and gift hampers are carefully graded, quality-inspected, and hygienically packed.
- Weight & Packaging: Items are sold according to net weight specified on the product page (e.g., 250g, 500g, 1kg). Slight variations in individual nut size may naturally occur.
- Clear Pricing: All product prices displayed on the website are in Indian Rupees (INR) and inclusive of applicable taxes. DNH Foods reserves the right to modify prices, offers, and inventory without prior notice.
3. Orders & Payment Policy
- Order Placement: Orders are subject to stock availability and validation. Order placement confirmation is communicated via SMS, Email, or WhatsApp.
- Payment Methods: We accept online prepaid payments processed securely via Razorpay (UPI, Credit Cards, Debit Cards, Net Banking) and Cash on Delivery (COD) for eligible pincodes.
- Payment Security: Online payment processing adheres to strict PCI-DSS and RBI compliance. We do not store financial credentials on our servers.
4. Shipping & Delivery Policy (Google Merchant Center Compliant)
Shipping Terms & Timelines
We deliver fresh dry fruits across India through reliable courier and logistics partners.
- Order Processing Time: Orders are processed and dispatched within 1 to 2 business days after placement.
- Delivery Timeline: Estimated transit time is 3 to 7 business days across major Indian cities and pincodes.
- Shipping Charges: Shipping fees (or free shipping thresholds) are explicitly displayed during checkout before final payment.
- Order Tracking: A unique tracking link and shipment details are dispatched via SMS/Email once the package is handed over to the courier partner.
5. Return, Refund & Cancellation Policy (Google Ads Compliant)
Return & Refund Policy
Due to the perishable nature of food products (dry fruits and edible nuts), returns are handled under specific consumer protection guidelines:
- Return Eligibility: Returns are accepted if you receive a damaged package, expired product, wrong item, or defective variant.
- Timeframe: Customers must report issues within 48 hours of delivery by contacting customer support with unboxing photos/videos.
- Return Shipping Costs: For verified defective or wrong items, DNH Foods covers all return shipping charges or sends a free replacement.
- Refund Processing Time: Approved refunds are credited to the original payment source (or bank transfer for COD) within 5 to 7 business days.
- Order Cancellation: Orders can be cancelled free of charge prior to courier dispatch by contacting support. Dispatched parcels cannot be cancelled in transit.
6. Account Security & User Conduct
Users are responsible for maintaining confidentiality when using mobile OTP logins. You agree not to misuse our website for fraudulent purchases, automated scraping, or unlawful activities.
7. Intellectual Property Rights
All brand marks, logos, graphics, text, images, and software code on dnhfoods.com belong exclusively to DNH Foods. Unauthorized copying, distribution, or reproduction is strictly prohibited.
8. Limitation of Liability
To the maximum extent permitted by law, DNH Foods shall not be liable for indirect, incidental, or special damages arising from courier transit delays, unforeseen natural events, or improper storage of dry fruits after delivery.
9. Governing Law & Dispute Resolution
These terms shall be governed by and interpreted in accordance with the laws of India. Any legal disputes or claims shall fall exclusively under the jurisdiction of competent courts in Bengaluru, Karnataka, India.
10. Customer Support & Business Details
For support, orders, or legal inquiries, reach out to us at:
Business Entity: DNH Foods
Store Address: S-1184, 60 Feet Road, 7th Main Road, 2nd Phase, Bharat Nagar, Bengaluru, Karnataka 560091, India
Email: info@dnhfoods.com
Phone: +91 98454 50491
Business Hours: Monday – Saturday: 9:30 AM – 8:00 PM | Sunday: 10:00 AM – 2:00 PM