Effective Date: August 10, 2026 | Compliant with Google Ads, Meta Ads & Google Play Policies
1. Introduction & Scope
Welcome to DNH Foods ("we," "our," or "us"). Operating under official registration in Bengaluru, India, we are committed to safeguarding your privacy across our website (dnhfoods.com) and mobile applications.
This Privacy Policy complies with applicable data protection laws, the Information Technology Act of India, Google Ads & Merchant Center Policies, Meta Business Ads Guidelines, and Google Play Data Safety Requirements.
2. Information We Collect
We collect personal information necessary to provide e-commerce services, process orders, and enhance user experience:
- Personal Identification Info: Full name, phone number, email address, physical delivery address, and pincode.
- Authentication Data: Mobile OTP verification state and secure authentication session tokens.
- Transaction & Order Data: Items ordered, quantities, billing history, payment status, and invoice details.
- Payment Information: All online transactions are processed securely via PCI-DSS compliant third-party gateways (e.g., Razorpay). We do NOT store credit/debit card numbers, CVVs, or UPI PINs on our servers.
- Technical & Device Data: IP address, device model, operating system, browser type, unique device identifiers, and usage metrics via standard server logs.
3. How We Use Your Data
We process your personal information strictly for legitimate business operations:
- Fulfilling, packaging, and shipping your dry fruit and nut orders.
- Sending transactional updates via SMS, WhatsApp, or email (order confirmation, tracking link, invoice).
- Verifying user identity during mobile OTP login.
- Customer support and resolving inquiries or refund requests.
- Detecting and preventing fraudulent orders and security threats.
- Complying with legal obligations, tax laws, and audit regulations.
4. Third-Party Sharing & Advertising Disclosures
Strict Privacy Commitment: We NEVER sell, rent, or trade your personal information to third parties for marketing purposes.
We share necessary data only with essential service providers bound by strict confidentiality obligations:
- Logistics & Delivery Partners: Courier companies receive recipient name, delivery address, and contact number to dispatch your order.
- Payment Processors: RBI-regulated partners (e.g., Razorpay) for secure payment authentication.
- Communications Service Providers: Telecom SMS gateways to send One-Time Passwords (OTPs) and order status alerts.
- Analytics & Ad Platforms (Google Ads & Meta Ads): We may use Google Analytics, Google Ads Conversion Tracking, and Meta (Facebook) Pixel to measure website performance and deliver relevant advertisements. These tools collect non-personally identifiable technical usage metrics via cookies.
5. Cookies & Advertising Opt-Out Options
Cookies are small text files stored on your browser. We use cookies to remember shopping cart items and user session states.
You can control or opt out of personalized interest-based advertising at any time:
- Opt-out of Google Personalized Ads: Google Ad Settings
- Opt-out of Meta (Facebook) Ads: Meta Ad Preferences
- Web-wide Advertising Opt-Out: Digital Advertising Alliance
6. Account & Personal Data Deletion Request (Google Play Policy)
In accordance with Google Play Store Data Safety rules and global privacy standards, users have the absolute right to request deletion of their account and associated data.
How to Request Data / Account Deletion:
You can request permanent deletion of your account, registered phone number, address records, and personal data by:
- Sending an email to
info@dnhfoods.comwith the subject line "Data Deletion Request". - Including your registered mobile number and full name in the email body.
Upon receiving your request, we will process and delete your personal account data within 7 business days, except records required to be retained for statutory tax and accounting purposes.
7. Data Security & Storage
We implement enterprise-grade security protocols, including SSL encryption (HTTPS), firewall protection, and restricted database access control, to prevent unauthorized access, disclosure, or modification of your information.
8. Children's Privacy (COPPA & Play Store Compliance)
Our website and mobile apps are intended for general adult audiences (18 years or older). We do not knowingly collect or solicit personal information from children under the age of 13. If we discover a child under 13 has provided personal data, we will delete it immediately.
9. Data Retention Policy
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, complete transactions, or satisfy legal, tax, and reporting mandates.
10. Grievance Officer & Contact Information
In compliance with the Information Technology Act 2000 and E-Commerce Consumer Protection Rules, details of the Grievance Redressal Officer are provided below:
Grievance Officer: Shivraj
Company Name: DNH Foods
Address: S-1184, 60 Feet Road, 7th Main Road, 2nd Phase, Bharat Nagar, Bengaluru, Karnataka 560091, India
Email: info@dnhfoods.com
Phone: +91 98454 50491
Response Time: Within 48 business hours